Monthly Archives: September 2010

48 hours left to join the challenge

In my article The 30-day Passionate Being challenge, I started a challenge to help you create a Passionate Life, for free. Now there are only about 48 hours left to join the challenge. After that, it’ll be to late, as I probably won’t make that same offer again. One free session with me (I estimate the value at $100-200) just by filling in the following form with your email and your time availabilities. Good deal, isn’t it? Get more information or fill in the form below to join the challenge. Remember, after September 21st, it’ll be too late.

How to be better than MacGyver

If you’ve ever seen a few MacGyver episodes (and who hasn’t?), you almost certainly witnessed some bomb almost explode. Disarming a bomb with only 1 second left is one of MacGyver’s specialty (along with creating all sorts of devices with chewing gum and duct tape). Though defusing a difficult situation only moments before it’s too late is a great ploy to create tension and emotion in the viewer, it also happens quite often in daily life. Deadlines photo credit: psd You have deadlines, taxes to pay, DVDs to return, meeting presentations to prepare, etc. What all these situations have in common is that they cause significant pain (financial, emotional, etc) if you don’t take care of them in time. You may push them back for a while, but the closer you are to the deadline, the more your brain is obsessed with it. At some point, you will drop everything else and take care of the hot potato. In order to deal with it, you might do it yourself, ask your friends for help or even hire a freelancer. Whatever it takes. What happens is that the mind doesn’t want to be bothered with it, so it tries to avoid it as much as possible, until it gets real, and realizes there’s no way to escape it. What happens when you have to do it? You bring up the big guns. And you make it. Being a hero Being a hero is about having the courage to do what’s right, what has…

How to make me want to punch you in the face

I’m not a violent guy. Well, most of the times I’m not. Sometimes, though, I seem to forget all my manners and I imagine I’m grabbing some deeply unhelpful rep called Randal, and shaking him until he gets rid of the crap he keeps in his ears. But I don’t do it. Partly because I don’t feel like going to jail, and partly because somebody has yet to invent a way to do that by phone or email. What puts me in this state of darkness? Glad you asked! photo credit: laverrue The beginning of the story: do you care about the experience? More specifically, do you care about the experience of your clients, customers, and whoever you’re doing something for? You want to provide a service, that is useful and appreciated, so you care. You probably remember a situation when a clerk, let’s call him Randal, was complaining, and you even felt like you were bothering him. You thought “Why are you doing this job if you hate it so much?”. And you really, really, don’t want your customers to feel the way you did. So yes, you care. And you try to make sure each experience is the best possible. You want to improve your service so your customers are happy. But you can’t always know what goes on in your customer’s mind. Where you ask for feedback So you ask for feedback. I mean, you know your customer knows best what she wants in her encounter with…